Service Manager- Brisbane Branch
Key Points of Difference
- Excellent working conditions & remuneration package + Supportive Workplace
- Work within a business that is exceeding growth and sales targets with great opportunities for development and training
A unique opportunity for an ambitious individual to join one of Australia’s fastest and leading material handling/access equipment company! We are a family owned and run forklift and access equipment hire company based Coopers Plains, QLD. Due to rapid growth, a full time position has become available to join our Service department as Service Manager
The purpose of the position is to provide first class customer service and ensure fleet availability & optimisation through the effective management of the Service team who perform the scheduling, servicing & repair of equipment.
Reporting into the State Manager you will:
- Have proven leadership experience in a service environment.
- Have a high-level knowledge of service department processes, industry experience, policies and procedures.
- Demonstrate excellent customer service with well-developed communication skills both verbal and written.
- Demonstrate experience in Service Department KPIs with great time management skills.
- Current Drivers Licence
What the role entails:
- Providing the best possible service to customers while maintaining an efficient and profitable operation
- Building and maintaining positive customer and employee relationships
- Operating at optimum capacity with good measures to ensure cost control.
- Setting and obtaining service sales and profit objectives
- Organising, directing, and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
- Ensure the service process is being closely monitored and controlled.
- On every occasion ensure that all interactions are of the highest standard, both internally and externally
If you believe this is a role you will love, please apply now
Benefits
- Work with a family run business who care about their employees and offer an excellent team working environment.
Remuneration
Excellent remuneration available based on experience and skills.
elcoming a new member to our team of skilled technicians!
